MANAGED IT SERVICES

 

Through our range of Managed IT Services our goal is simply to enable you to make the best use of IT in your business within available budgets. CMYK’s flexible approach means that we can undertake a full outsource of your IT, or work in a partnership alongside your existing team. Whether you’re looking for financial savings, service quality improvements or skills coverage, we’re confident that our services will exceed expectations in every area.  Our Managed Services Agreements are tailored to your exact needs, however a typical package would include:

  • Service Desk
  • On Site Support Services
  • Infrastructure Management / Monitoring
  • Service Delivery Management
  • Virtual IT Director

These services are delivered by our team of Microsoft and Apple certified IT support engineers.

 BREAK / FIX SUPPORT SERVICES

 

Break-Fix Services takes care of application, operating system and hardware problems that affect business continuity and productivity. Break-fix support services are offered on a contracted reactive basis with the option for proactive support, as required. Our support team will work remotely and onsite to troubleshoot the problems immediately and prevent recurrence.

Standard features of this support are:

  • Service Desk
  • On Site Support Services

The following optional support services can be added to make the service fit your needs:

  • Proactive Monitoring / Patching
  • Infrastructure Management / Monitoring
  • Service Delivery Management

These services are delivered by our team of Microsoft and Apple certified IT support engineers.

 AD-HOC SUPPORT SERVICES

 

CMYK’s IT support also provides a hassle free, ‘pay as you go’ Ad-hoc IT support service which is suitable for small businesses and start-up organisations that have a limited budget, or for businesses that do not require a full-time managed IT services contract.

Every Ad-hoc client will experience the same high-level IT support service that is delivered to our existing full-time contracted clients.  We offer our full service portfolio delivered by our team of Microsoft and Apple certified IT support engineers.

SUPPORT SERVICES

 

SERVICE DESK

The CMYK Service Desk is manned by both Microsoft and Apple certified technical staff.  They are also real people who understand the impact is not only on your IT infrastructure but your business.  CMYK’s Service Desk is a manned operation delivered from our Operations Centre in Edinburgh and virtual Service Desks around the UK.  We are experienced in transitioning and supporting organisations to outsource IT and recognise the ‘leap of faith’ required on the part of the customer.

INFRASTRUCTURE MANAGEMENT

No business can afford to underestimate the critical need of keeping their server, workstation and network infrastructure secure and operational. In many cases when server/network outages or service degradation occurs it can prevent your entire business from operating. With this in mind it is crucial that appropriate measures are taken to safeguard your systems and applications. CMYK provide a comprehensive Infrastructure Management service that maximises uptime and ensures that your systems and applications, be they on-premise, hosted, or Cloud based, are optimally configured for performance.

We do this by:

  • Monitoring – 24/7 advance monitoring with self healing technologies
  • Supporting – Keeping systems running and operational
  • Active Management – Ensuring assets are running in their optimal configuration, securely and with the correct patching / updates applied

ON SITE SUPPORT

CMYK not only deliver support services remotely but also on site as required. CMYK’s on site supports services are:

  • Installations
  • Upgrades / Repairs
  • Moves and Changes
  • Projects
  • On Site IT Department

CLOUD SERVICES

 

CMYK’s Cloud services include:

OFFICE 365 / HOST EMAIL (EXCHANGE)

CMYK have the skills and backing to help your business realise the benefits of Office 365. CMYK have the experience necessary to guide your business through the transition to Office 365, and continue to support you on an on-going basis.

Using Office 365 you can work smarter and more flexibly by accessing your data from anywhere, any time. Costs can be reduced with a predictable, flexible monthly pay-as-you-go pricing model. Furthermore reliability is improved with Microsoft’s 99.9% availability guarantee.

  • Accessibility – Anywhere access to cloud-based email, web conferencing, file sharing and Office apps at a low predictable monthly cost
  • Familiarity – Microsoft Office 365 lets you work seamlessly with the programs you know and use most including Microsoft Outlook, Word, Excel, and PowerPoint
  • Collaboration – Conduct online meetings including audio, video and screen sharing. Keep in touch with colleagues and friends with Instant Messaging. Create sites to store, share and simultaneously edit documents with your colleagues, and avoid the muddle of multiple versions of the same document
  • Manageability – Control your computing devices, and present a consistent interface across your entire workforce. Scale up or down in line with your business requirements
  • Future Proof – Microsoft Office 365 gives you access to the very latest technology, regardless of your size and without the need for significant investment, for a manageable monthly per user fee

HOSTED BACKUP

CMYK Hosted Backup provides an easy to use and secure cloud backup of your data. Using industry leading software our Hosted Backup packages provides your business with the flexible pricing to protect your data for as little as a £1 a day.

  • Encryption – All user data is encrypted locally prior to transfer via a 128-bit secure SSL connection
  • Data Centres – Your data is stored in SAS70 and ISO27001 certified Data Centres and where applicable adhere to European Union Safe Harbour Principles
  • Reports – Backup status/health reports automatically sent out via email on a daily, weekly or monthly basis
  • Administrative Console – Single Administrative Console from which to manage multi-user environments and review backup status and health

HOSTED DESKTOP

Using CMYK Hosted Desktop you can access and run you business desktop from anywhere you have an internet connection. There is no need to upgrade software or hardware, as we look after all of that.  You just have to connect and work and we will do the rest.  Our Host Desktop come as standard with:

  • Microsoft Windows OS
  • Microsoft Office
  • Internet Browsers
  • End-Point Security Software
  • Adobe Acrobat PDF Reader

 

IT SECURITY SERVICES

 

CMYK’s IT Security team will help ensure your digital assets are secure and well protected.  As a Sophos and Microsoft partner CMYK is able to bring the latest security products and practices to your business.  Our service will look at you whole operation and provide you with a comprehensive plan.

© 2015 CMYK Digital Solutions Limited - Registered in Scotland, Company Number SC165494