Customer%20service%20gold%20Final_17.09.2012_t_66-42895[1]RICOH

Your customer experience doesn’t stop the moment you decide to purchase or lease a Ricoh document solution.  As a valued customer you require a high level of customer support to ensure that the benefits of your Ricoh solution are maximised across the term of the agreement.  As such Ricoh U.K. launched the Customer Service Certification to ensure that you experience an outstanding level of customer service and technical support across the whole lifetime of partnering with your supplier.

In order to achieve this certification, dealers are put through a strict audit and vetting process to ensure that their customer service infrastructure is appropriately resourced and operates to the highest standards.

After successfully meeting the minimum standards, dealers are awarded Certification to the Gold Level of Service or Silver Level of Service.  CMYK was one of the first Ricoh dealers within the UK to obtain the top level GOLD certification.

lexmarkLEXMARK

CMYK as an Authorised Lexmark BSD dealer is uniquely placed to deliver high quality printers and MFPs on a cost per copy basis. This mean we can deliver the highest levels of service whilst providing you with real cost savings.  Our BSD product can form the basis of a very cost efficient Managed Print Service.

OlivettiOLIVETTI

As an authorised Olivetti dealer CMYK is able to sell and support the latest range of colour products. These devices are based on the latest generation of the award winning Konica Minolta engine producing exceptional colour results on an office based MFP.

sharpSHARP

CMYK is an authorised Sharp MFP Service provider.

papercutPAPERCUT

PaperCut MF extends the features of PaperCut NG using embedded software and hardware integration to provide full MFP control. Today’s multi-function devices (MFPs) and copiers are smarter. They have touch screens and the ability to run embedded software directly on the device itself. This new technology allows organisations to manage their document out put by:

  • Tracking Usage
  • Applying Quota (volume / cost / document type inc colour)
  • Enabling Follow Me printing
  • Enabling Secure Print Release
  • Enabling Secure Scanning (MFP dependent)
  • Detailed Reporting

nuance-logoNUANCE

EQUITRAC

Equitrac intelligent print management software helps make printing work how you want it to: Simply, securely and with maximum savings every step of the way. One click for any print job – and any printer. No worries about print servers, compatible print drivers or whether the printer is ready. Complete accountability to better control costs and security. All of which equals a reduced burden on IT and a smaller hit on corporate budgets.

eCOPY

eCopy delivers secure, streamlined records and document capture and collaboration workflows for your organization. Robust error prevention, recognition and correction features help eliminate data loss and ensure records are captured, classified and archived correctly and safely.

spielbergSPIELBERG

FileDirector brings the future of company management and data distribution into today’s world. The document management solution shortens the time required to organise and handle documents within an enterprise significantly. This noticeably more productive and more efficient way of working reduces costs significantly. The solution has a powerful range of features to make the job of capturing and retrieving your vital business documentation an easy and straightforward process, making your staff more productive, and allowing you to provide a far higher level of customer service, while also offering you the peace of mind that your documents are safe and secure. By using a flexible modular approach, FileDirector adapts with the changing demands of your business, no matter if you have five or five thousand or more employees.

appleAPPLE

Why do we use Mac? Simple: It just works.

CMYK have 20 years of experience working with Apple to deliver and support Apple technologies. Today we can help with you single machine to a departmental deployment inside a multi-national, in fact we do this more than you would think. The corporate world has changed and more people want to use a Mac. We can make it happen.

microsoftMICROSOFT

As a Microsoft partner you get the best of both worlds. As well as being able to choose the software package that’s right for your business, as an expert we can explain the best options for your business and then help you select the best one.

As a Microsoft Partner we can quickly assess your business goals and identify the package that matches your needs. As a Microsoft competency partner our expertise and business focus in the marketplace, enhances our ability to better serve customers like you. Whether it’s by standardising or advancing your IT infrastructure, or helping you realise more business value from your IT investments, as a Microsoft competency partner we can really help your business reach its fullest potential.

sophosSOPHOS

IT security products have become as complex as the networks they’re trying to secure. At Sophos they know that the solution to complexity is not more complexity. They tackle security challenges with clarity and confidence, knowing that simple security is better security.  As a silver partner CMYK is well placed to help with your IT security needs.

kerioKERIO

It’s a business’s right to connect, communicate, and collaborate securely — worldwide. At Kerio, they make this happen. As your Kerio partner we can help deliver these technologies to you.

  • Kerio Connect – Email + More
  • Kerio Control – Firewall + More
  • Kerio Operator – Phone System + More

© 2015 CMYK Digital Solutions Limited - Registered in Scotland, Company Number SC165494